Privacy Policy — SMM Star Pro

Who We Are

SMM Star Pro is a social media marketing panel operated by Mazedur Rahman, based in Dhaka, Bangladesh. Our website is accessible at smmstarpro.com. We provide social media growth services to individuals, businesses, freelancers, and agencies across Bangladesh and beyond.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us through our Contact Us page at smmstarpro.com/contact-us.

What Information We Collect

We collect two types of information from users of our SMM panel: information you provide directly to us and information collected automatically when you use our website.

Information You Provide Directly

When you register an account on SMM Star Pro, we collect your email address and the password you create. When you place an order, we collect the service URL you submit (such as a social media profile or post link), your selected service type, and your order quantity. When you add funds to your account, we collect the payment reference number generated by your payment provider (such as bKash, Nagad, Rocket, Upay, Cellfin, or Mastercard).

We do not collect or store your full payment credentials, card numbers, or mobile banking PINs. All payment transactions are processed through third-party payment providers and are subject to their own privacy policies. When you contact our support team, we collect the information you provide in your message, including your name if you choose to share it.

Information Collected Automatically

When you visit smmstarpro.com, our web server automatically collects certain technical information including your IP address, browser type, device type, operating system, the pages you visit on our site, and the time and date of your visit. We may also use cookies and similar tracking technologies to collect this information. See the Cookies section below for more details.

How We Use Your Information

We use the information we collect for the following purposes.

To create and manage your account on our panel and verify your identity when you log in. To process the orders you place and deliver the services you have purchased. To process fund deposits and maintain your account balance accurately. To send you transactional emails related to your account, such as registration confirmation, order status updates, and payment confirmations. To respond to support requests and resolve issues you raise with our team. To improve our website, service catalogue, and user experience based on how our panel is used. To detect, prevent, and investigate fraudulent activity, abuse of our services, or violations of our Terms and Conditions. To comply with applicable laws and regulations in Bangladesh.

We do not use your personal information for unsolicited marketing communications unless you have explicitly opted in to receive them.

How We Share Your Information

SMM Star Pro does not sell your personal information to any third party. We do not share your data with advertisers or data brokers.

We may share your information in the following limited circumstances.

With payment processors: When you add funds to your account, your transaction is processed by the relevant payment provider (bKash, Nagad, Rocket, Upay, Cellfin, or Mastercard). We share only the information necessary to complete your transaction with that provider.

With service fulfilment systems: To deliver the social media services you order, your submitted URL and order details are passed to the relevant fulfilment system. No personal account credentials beyond the submitted public URL are shared.

With law enforcement or regulatory authorities: If we are legally required to disclose information by a court order, government request, or applicable law in Bangladesh, we will comply with that requirement. In such cases, we will notify you where we are legally permitted to do so.

With successor entities: If SMM Star Pro is acquired, merged, or its assets transferred to another entity, your information may be transferred as part of that transaction. You will be notified of any such change through a notice on our website.

Cookies and Tracking Technologies

Cookies are small text files placed on your device when you visit a website. SMM Star Pro uses cookies for the following purposes.

Session cookies keep you logged into your account while you navigate our panel. Without these cookies, you would need to log in again each time you move between pages.

Preference cookies remember settings you have applied to your account or dashboard.

Analytics cookies help us understand how visitors use our website so we can improve our service. These cookies collect aggregate, anonymised data about page visits, time on site, and navigation patterns. We use this data only to improve our panel, not to identify individual users.

You can control cookie settings through your browser. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is placed. Disabling cookies may affect certain features of our panel, including staying logged into your account.

Data Storage and Security

Your data is stored on secure servers. We apply standard technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure.

These measures include encrypted connections (HTTPS) across the entire smmstarpro.com domain, access controls that restrict which personnel can access user data, and regular reviews of our data handling practices.

No system connected to the internet can guarantee absolute security. While we take every reasonable precaution to protect your data, we cannot guarantee that a determined bad actor could never access it. If you become aware of any security issue related to your account, contact us immediately through our Contact Us page.

How Long We Keep Your Data

We retain your account information for as long as your account remains active on our panel. If you request account deletion, we will remove your personal data from our active systems within 30 days, subject to any legal obligations that require us to retain certain records for a longer period.

Order records and transaction logs may be retained for up to three years for accounting, dispute resolution, and fraud prevention purposes even after account deletion.

Your Rights as a User

As a user of SMM Star Pro, you have the following rights regarding your personal data.

Right to access: You can request a summary of the personal information we hold about you by contacting us through our Contact Us page.

Right to correction: If any personal data we hold about you is incorrect, contact us and we will update it promptly.

Right to deletion: You have the right to request deletion of your account and personal data, subject to the retention requirements described above.

Right to withdraw consent: You can withdraw consent for any data processing based on your consent at any time. Withdrawing consent does not affect the legality of processing that occurred before withdrawal.

Right to complain: If you believe we have handled your data improperly, contact us through our Contact Us page and we will investigate and respond within a reasonable timeframe.

Third-Party Links

Our website may contain links to third-party websites including social media platforms, payment provider websites, and other resources. This Privacy Policy applies only to smmstarpro.com. We are not responsible for the privacy practices of any third-party website. We encourage you to read the privacy policy of any external website you visit through a link on our panel.

Children’s Privacy

SMM Star Pro is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will delete that data from our systems promptly. If you believe a child under 13 has registered on our panel, please contact us through our Contact Us page.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make a significant change, we will update the Last Updated date at the top of this page and, where appropriate, notify registered users by email.

Your continued use of smmstarpro.com after any change to this policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how SMM Star Pro handles your personal data, contact us through our Contact Us page at smmstarpro.com/contact-us. Our team responds every day of the week.

SMM Star Pro smmstarpro.com Dhaka, Bangladesh